Returns & Refund Policy
Thank You for Shopping with Ragini Creations
At Ragini Enterprises, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Returns & Refund Policy below.
By placing an order through our website, you agree to the terms outlined in this policy.
Interpretation and Definitions
Definitions
For the purposes of this Returns & Refund Policy:
Company, We, Us, or Our refers to Ragini Enterprises.
Website refers to Ragini Creations, accessible at https://raginicreations.com
Goods refer to the products offered for sale on our website.
Orders refer to a request made by You to purchase Goods from Us.
Service refers to our website and related services.
You means the individual, company, or legal entity accessing or using our Service.
Return & Cancellation Rights
You may request a return or cancellation within 7 days of receiving your order.
The return request must be initiated within 7 days from:
The date you received the product, or
The date a third party designated by you received the product on your behalf.
To initiate a return request, please contact us via email with your order details.
Contact for Returns
Email: raginienterprises659@gmail.com
Conditions for Returns
To be eligible for a return:
The product must have been purchased within the last 7 days.
The product must be unused, unwashed, and in its original condition.
All original tags, labels, packaging, and accessories must be intact.
The product must not show signs of wear, damage, or alteration.
Non-Returnable Items
The following items cannot be returned:
Customized or made-to-order products.
Personalized products.
Products purchased during special clearance or final sale promotions.
Products damaged due to misuse by the customer.
Items returned without original packaging or tags.
Products returned after the return window has expired.
Ragini Enterprises reserves the right to reject any return request that does not comply with the above conditions.
Refund Policy
Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.
If approved, refunds will be processed through the original payment method used during purchase.
For Cash on Delivery (COD) orders, refunds will be processed directly to the customer’s bank account after verification.
Refund Timelines
| Refund Method | Estimated Processing Time |
|---|---|
| Credit/Debit Card | 3–7 Business Days |
| UPI Payments | 2–5 Business Days |
| Net Banking | 3–7 Business Days |
| Bank Transfer (COD Orders) | 5–10 Business Days |
Please note that banks and payment providers may require additional processing time beyond our control.
Return Shipping
Customers are responsible for safely returning the product to us unless the return is due to:
Wrong product delivered
Defective product received
Damaged product received
In such cases, Ragini Enterprises may arrange pickup or reimburse return shipping charges after verification.
Return Address
Ragini Enterprises
Shop No. 3, Thakkar Apartments,
Shiv Vallabh Road, Dahisar East,
Near Ashok Van, Mumbai, Maharashtra – 400066, India.
We strongly recommend using a trackable courier service when returning products. We cannot process refunds for items lost during return transit.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by emailing us with:
Order Number
Product Images
Package Images
Description of the issue
Our team will review the request and provide an appropriate resolution.
Gift Orders
If the product was marked as a gift during purchase and shipped directly to you, a gift credit may be issued upon successful return approval.
If the order was not marked as a gift, the refund will be issued to the original purchaser.
Cancellation Policy
Orders may be cancelled before dispatch by contacting our support team.
Once an order has been shipped, cancellation requests cannot be accepted and will be treated under the Return Policy.
Changes to This Policy
Ragini Enterprises reserves the right to update or modify this Returns & Refund Policy at any time without prior notice. Any changes will be effective immediately upon publication on the website.
Contact Us
If you have any questions regarding our Returns & Refund Policy, please contact us:
Ragini Enterprises
Website: https://raginicreations.com
Email: raginienterprises659@gmail.com
Thank you for choosing Ragini Creations. We appreciate your trust and look forward to serving you.